Malwa Book Store - Frequently Asked Questions (FAQ)
1. General Questions
Q1: What is Malwa Book Store?
A: Malwa Book Store is an online bookstore offering a wide range of books across various genres, including fiction, non-fiction, academic texts, and more.
Q2: How can I contact Malwa Book Store?
A: You can reach us via email at [manpreetsingh22tt@gmail.com] or call us at [+91 95178 41874]. Our customer service hours are [10 am to 8 pm].
2. Ordering
Q3: How do I place an order?
A: Browse our catalog, select the book you wish to purchase, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q4: Can I cancel or modify my order?
A: You can cancel or modify your order before it has been shipped. Please contact our customer service team as soon as possible with your order number and details of the changes you wish to make.
3. Payment
Q5: What payment methods do you accept?
A: We accept major credit cards, debit cards, and online payment gateways such as PayPal,GPay, phonepe, paytm,wire transfer.
Q6: Is my payment information secure?
A: Yes, all transactions are encrypted and secure. We do not store your payment details.
4. Shipping
Q7: Where do you ship?
A: We ship to locations within [your country/region] and offer international shipping to select countries.
Q8: How long does delivery take?
A: Orders are processed within 1-3 business days. Delivery times vary based on your location and the selected shipping method. You will receive a tracking number once your order has shipped.
Q9: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight of the order and the delivery destination.
5. Returns and Refunds
Q10: What is your return policy?
A: If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Items must be in their original condition.
Q11: How do I initiate a return?
A: Contact our customer service team to initiate a return. You will receive instructions on how to send back the item.
Q12: When will I receive my refund?
A: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
7. Products
Q16: Are the books new or used?
A: We primarily sell new books. If we offer used books, they will be clearly marked as such in the product description.
Q17: How can I find a specific book?
A: Use the search bar at the top of the page to enter the title, author, of the book you are looking for.
Q18: Can I request a book that is not listed on your site?
A: Yes, please contact our customer service team with the details of the book you are looking for, and we will do our best to source it for you.
8. Promotions and Discounts
Q19: How can I find out about promotions and discounts?
A: Sign up for our newsletter to receive updates on promotions, discounts, and new arrivals.
Q20: How do I use a promo code?
A: Enter the promo code at checkout in the designated field, and the discount will be applied to your order.
9. Miscellaneous
Q21: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them on our site and they will be emailed to the recipient.
Q22: Can I leave a review for a book I purchased?
A: Yes, we encourage customers to leave reviews. You can do so by visiting the product page of the book you purchased and clicking on the "Write a Review" button.
If you have any other questions, please feel free to contact us at [customer service email] or [customer service phone number]. Thank you for shopping at Malwa Book Store!
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